Terms of Service

Last updated: 31 August 2026

These Terms of Service ("Terms") govern your access to and use of Carabo ("Carabo", "we", "us"), a job management platform for trade businesses covering quotes, invoices, scheduling, and payments. By creating an account or using Carabo, you agree to these Terms.

1. Who can use Carabo

You must be at least 18 years old and able to form a binding contract to create a Carabo account. You're responsible for the accuracy of the information you provide and for all activity that happens under your workspace, including activity by staff you invite.

2. Your workspace and account

Carabo is organised around workspaces — one per business. A workspace owner can invite staff and set their role and access level. You're responsible for keeping your login credentials secure and for the conduct of anyone you give access to your workspace.

3. Subscriptions and billing

Paid plans are billed per workspace, in advance, on a monthly or annual cycle, through our payment processor (Stripe). Fees are exclusive of GST/tax unless stated otherwise. You can cancel at any time; cancellation takes effect at the end of your current billing period, and we don't provide partial refunds for unused time except where required by law.

4. Payments you collect from your customers

If you connect a Stripe account to accept online payments, Stripe processes those payments directly and Carabo never holds or stores your customers' card details. You're responsible for the accuracy of the quotes and invoices you issue, for complying with your own tax and consumer-law obligations, and for any disputes or chargebacks arising from your transactions with your customers.

5. Data you enter into Carabo

You're responsible for the customer records, job details, and other business data you enter into Carabo, including having a lawful basis to hold and process your customers' personal information. See our Privacy Policy for how we handle that data on your behalf.

6. Acceptable use

You agree not to use Carabo to send unsolicited communications, infringe anyone's intellectual property or privacy rights, attempt to disrupt or gain unauthorised access to our systems, or use the platform for anything unlawful.

7. Intellectual property

Carabo and its software, design, and branding are owned by us. You retain ownership of the business data you enter; you grant us a licence to host, process, and display that data solely to provide the service to you.

8. Service availability and changes

We aim to keep Carabo available and reliable, but we don't guarantee uninterrupted access. We may update or change features over time, and we'll let you know about changes that materially affect how you use the service.

9. Limitation of liability

To the maximum extent permitted by law, Carabo is provided "as is" and we aren't liable for indirect, incidental, or consequential losses arising from your use of the service. Nothing in these Terms limits any rights you have that can't be excluded under New Zealand or Australian consumer protection law.

10. Termination

You can close your workspace at any time. We may suspend or terminate access if you materially breach these Terms, misuse the platform, or don't pay outstanding fees.

11. Governing law

These Terms are governed by the laws of New Zealand, without regard to its conflict-of-law principles.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll notify you by email or in-app before they take effect.

13. Contact us

Questions about these Terms? Email us at support@carabo.app.